Legal

Privacy Policy

Effective Date: March 3rd, 2022

Ketryx Corporation (“Ketryx,” “we,” “us,” or “our”) is one of the leading providers of medical device software regulation and quality assurance. This Privacy Policy applies to the personal information that we collect within our products and services, including our website located at https://www.ketryx.com/.

Content of This Policy

  • Types of Information We Collect

  • Use and Processing of Information

  • Sharing of Information Your Choices How We Protect Personal Information Miscellaneous Contact Information

  • Your Choices

  • How We Protect Personal Information

  • Miscellaneous

  • Contact Information

Types of Information We Collect

We receive personal information from our clients, potential clients, and employees. The following provides examples of the type of information that we collect and how we use that information.

Heading
Context
Primary Purpose for Collection and Use of Data

Information about Clients

We collect the name, and contact information, of our business clients and their employees with whom we interact.

Communicating with our clients concerning normal business administration such as projects, services, and billing.

Cookies and First Party Tracking

We may use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer's hard drive while a web site is viewed. Clear GIFs are near-invisible graphics that allow us to track when a webpage opens and displays.

Making our website operate efficiently and understanding how visitors interact with our websites.

Cookies and Third Party Tracking

We participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites.

For analytics, advertising and security purposes.

Email Interconnectivity

If you receive email from us, we use certain tools to capture data related to when you open or interact with our messages.

Understanding how you interact with the communications that we send to you.

Employment

If you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee.

Performing our employment obligations (e.g., to process paychecks) and processing prospective candidates’ applications. In some contexts, we are also required by law to collect information about our employees.

Feedback/Support

If you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply.

Receiving and acting upon your feedback or issues.

Mailing List

We may offer you the ability to sign up for a mailing list. If we do so we will collect your email address or postal address.

Sharing information about our products or services.

Web Logs

We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.

Monitoring our networks and the visitors to our websites.

In addition to the information that we collect from you or from our clients directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources. For example, if you submit a job application, or become an employee, we may conduct a background check.

"We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.For further details, please see the ‘about Hotjar’ section of Hotjar’s support site."

Use and Processing of Information

In addition to the purposes and uses described above, we use information in the following ways:

  • To identify you when you visit our websites or our services

  • To provide products and services.

  • To provide products and services to your business or employer.

  • To improve our services and product offerings.

  • To conduct analytics.

  • To respond to inquiries related to support, employment opportunities, or other requests.

  • To send marketing and promotional materials, including information relating to our products, services, sales, or promotions.

  • For internal administrative purposes, as well as to manage our relationships.

Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you purchase a product from us we collect your information to fulfill your order, but we also collect your information because we have an interest in understanding who our clients are and what services we perform on their behalf.

Sharing of Information

In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:

  1. Affiliates and Acquisitions. We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or anticipates acquiring, our company, business, or our assets, we will also share information with that company.

  2. Other Disclosures with Your Consent. We may ask if you would like us to share your information with unaffiliated third parties who are not described elsewhere in this policy.

  3. Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, discovery requests, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third party intermediary.

  4. Public. Some of our websites may provide the opportunity to post comments, or reviews, on a message board or in a public forum. If you decide to submit information on these pages, that information may be publicly available.

  5. Service Providers. We may share your information with service providers. Among other things service providers may help us to administer our website, perform hosting, provide technical support, process payments, and assist in the fulfillment of service requests.

Your Choices

You can make the following choices regarding your personal information:

  1. Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send promotional materials to you. You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. If you decide not to receive promotional emails, we may still send you service-related communications.

  2. Access to Your Personal Information. We will grant you, where required by law, reasonable access to the personal information that we have about you. You may request access to your personal information by contacting us at the address described below.

  3. Changes to Your Personal Information. You can contact us at the address described below in order to request that your information be modified.

  4. Deletion of Your Personal Information. We typically retain personal information that we collect on our own behalf for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may request information about how long we keep a specific type of information, or request that we delete your personal information, by contacting us at the address described below.

  5. Revocation of Consent or Objections. You may revoke consent to processing (where our processing is based upon consent), or object to our processing (where our processing is not based upon your consent) by contacting us at the address described below. If you revoke your consent / object we may no longer be able to provide you services. In some cases we may limit or deny your request to revoke consent / object if the law permits or requires us to do so, or if we are unable to adequately verify your identity.

  6. Online Tracking. We do not currently recognize automated browser signals regarding tracking mechanisms, which may include “Do Not Track“ instructions.

How We Protect Personal Information

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any unauthorized access to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Our website or service may permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

Miscellaneous

The following additional information relates to our privacy practices:

  • Transmission of Information to Other Countries. By submitting your personal information to us you agree to the transfer, storage and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States and Canada. If you would like more information concerning our attempts to apply the privacy principles applicable in one jurisdiction to data when it goes to another jurisdiction you can contact us using the contact information below.

  • Changes to This Privacy Policy. We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy. Our privacy policy includes an “effective” and “last updated” date. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current version was last substantively modified.

Contact Information

If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.

privacy@ketryx.com
240 Elm St, Suite 220
Somerville, MA 02144