How to Use AI to Triage Complaints, Find Patterns, and Draft CAPAs

Complaints arrive as free text and end up in a manual queue. Triage is the part regulators care most about, and often the part teams do last, by hand. Individually, complaints get handled. Collectively, they're identifiers, but the pattern analysis that never happens because it means reading a year of closed records. AI can do both: turn raw intake into a drafted complaint record with classification and trace links, then surface recurring failure modes and draft the CAPA. Built with human approvals before anything becomes a controlled record.