Discover a new way to develop regulated software
Director of Customer Success & Product Development
Join our customer success and product team and build the Ketryx platform
About Us
Ketryx is making software safe and reliable. We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide. Our developer-first approach ensures safety and reliability is ingrained into healthcare products from the ground up, leading to increased developer productivity, patient satisfaction, revenue growth, and cost savings.
Job Description
This full time position, with remote options, is for a technical engineer looking to move to a management role helping a fast-growing software company with client success and product management. The individual will act as a guide for clients, providing direction and resources to ensure their success, and connecting their needs and desires to the R&D team. You will be a trusted advisor to Ketryx’s customers on their journey to create safe and reliable software.
About You
You love software and want to help provide better treatments to patients
You are energetic, customer oriented, and enjoy empowering teams to be successful
You enjoy working in a complex technical environment and teaching others about your product
You are a fast learner willing to learn the basics of software development and engineering and FDA regulations
You have effective verbal and written communication, presentation, and interpersonal skills with diverse audiences
You have strong problem solving, analytical, organizational, multi-tasking, and prioritization skills
You have experience with B2B SaaS (a plus)
You have a familiarity with regulated product development industry, especially medical devices (a plus)
You have a strong record of success with revenue responsibility in previous employment (a plus)
Boston area local preferred; remote possible
About the Role
Empower and support our global customers in the journey to develop safety-critical products using the Ketryx platform
Support team members to troubleshoot issues, provide direction, and adhere to product management standards
Ensure customer needs get translated into product features
Own overall relationship with assigned customers, which includes: increasing adoption and ensuring retention, satisfaction, and renewals.
Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned customer, to review dashboards, KPI’s, opportunities for improvement and audit status
Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
Act as the voice of the customer and direct product strategy
Communicate (written and verbal) with necessary teams, including company leadership such as the CEO/CTO to achieve client success
Maintain clear communication channels with the sales team, as well as dealing with large vendors on occasion
Identify and address software operation issues as they emerge
What We Offer
Competitive salary and generous stock options
Work in an exciting field with a positive impact on the world
Flexible working hours
Remote work options
Offices in Vienna and Boston
Generous PTO
Opportunity to learn and grow as part of a global team
Apply for this Role
Ketryx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Due to Austrian law we are obliged to quote the minimum yearly gross salary of € 35,042, in accordance with the respective collective agreement (IT-KV). The salary that Ketryx offers you is adjusted to the current market situation and does significantly exceed it.